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Director of Operations - Cryptocurrency Exchange

  • Date: 08/05/2019
  • Salary:
  • Location: CALIFORNIA
  • Work Type: Permanent / Full Time

Rare opportunity to join one of the largest Cryptocurrency exchanges in the world as their Director of Operations in the San Francisco Bay area

One of the world's leading virtual currency service providers headquartered in San Francisco, CA, is looking for a Director of Operations to lead our marketplace operations. You'll institute infrastructure, discipline, process, and rigor across our marketplace & enrollment operations for a rapidly scaling consumer technology company, engage key accounts and manage programs. 

What You Will Do 
  • Enrollment Operations: Lead the internal team that enrolls individuals in coverage and partner with Product & Engineering teams to improve the consumer experience throughout the complete enrollment funnel
  • Internal Enrollment & CRM Products: lead build-outs and own existing automation tools for internal teams
  • Customer Retention: Reduce enrollee churn rates through operational improvements & technology investments
  • Member Experience, Support & Phone Sales: Lead internal and external teams & scaling strategy
  • Vendor Negotiation & Integration: Evaluate and forge relationships with data partners, transaction partners, enrollment partners, and more
What You Need to Have Requirements
  • 5-8 year’s experience in business operations, preferably in an early stage technology company
  • Experience working in a consumer software startup during a key inflection point
  • Blockchain industry experience or deep knowledge and affinity for the future of work
  • Willing to roll up your sleeves: Unafraid of the nitty gritty and jumps in to help when needed, with a willingness to learn the detailed ins-and-outs of our operations to improve, build and scale
  • Cross-functional creativity: An uncanny ability to look at the status quo and work cross-functionally to instigate improvements that will move the needle
  • Excellent analytical skills
  • Outstanding communication skills; in-person, over the phone, via email, carrier pigeon, etc.
  • Experiencing scaling or managing customer success or support teams
  • Bachelor/Master degree
Cherries on Top
  • Experiencing scaling or managing customer success or support teams
  • MBA/Advanced Degree
  • Blockchain industry experience or deep knowledge and affinity for the future of work
  • Consumer or small business e-commerce experience
  • Mandarin speaker preferred
Contact: neil@cryptorecruit.com

CryptoRecruit are the world's leading specialist recruiter for the Blockchain/Cryptocurrency industry. We recruit positions from CEO, CTO, Project Manager, Solidity developer, Frontend and Backend Blockchain developers to marketing/sales and customer service roles. Please browse our website and at www.cryptorecruit.com to search our job vacancies.