Team Lead | Customer Success | Cryptocurrency

  • Location/s: Remote, Global
  • Availaility: 14 Jul 2022
  • 10+ years of experience in business development
  • Successfully implemented live chat, built KPIs and SLA for it
  • New channel reached 90%+ client satisfaction rate in week 4 and continues to stay at this level
  • Building and managing a team of international client support associates
  • Development of go-to-market strategies & market entry planning for selected areas
  • Implementation of organizational and structural changes in the team; crisis management; ongoing monitoring, cooperation with offshore support team.
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