Customer Success Engineer - React.js Crypto Authentication

  • Date: 26 May 2024
  • Location: CALIFORNIA
  • Work Type: Permanent / Full Time


The company is an early stage, fast-growing contender to transform the antiquated user identity space by eliminating the need for passwords, with backing from top investors such as Tiger Global, Lightspeed Ventures, SV Angel, Social Capital, Northzone, Placeholder, Naval Ravikant, Alexis Ohanian, Ryan Hoover, and Balaji Srinivasan
Our mission is to safeguard the trust between users and Internet services by establishing a secure and authentic digital identity. The company's vision is an Internet of people, not credentials. We are looking for team members who are not afraid to push beyond the status quo and help with creating the simplest, most secure, and most long-term sustainable identity solution for app developers and end-users.

We are seeking to work with a curious, talented, and self-motivated individual who is passionate about enabling customers to be successful. As a Customer Success Engineer, you will be responsible for making the experience of using the company's product and developer platform easy, simple, and amazing. Customers will range from developers learning about and integrating miracles for the first time, to engineers at enterprise and various blockchain companies building complex systems.


In this role, you will:

Prioritize and drive resolution of customer issues quickly and efficiently

Be the first point of contact for supporting our enterprise customers and partners

Have a deep understanding of the company's SDK and how to integrate it into different languages and frameworks, such as React.js

Drive relationships with customers to understand technical and business objectives

Advocate customer needs cross-departmentally and continuously iterate to provide the best customer experience

Evangelize and educate customers on our existing products and new product launches

Develop and iterate on processes, tools, communication channels, and documentation to enable the best possible customer experience at scale

Maintain and contribute to the company's client libraries, guides, and tutorials

Track customer feedback and feature requests

Dig into customer code to resolve bugs

What you bring to the table:

1+ years of experience in a software development role

Strong knowledge of React.js

Strong interest in Web3Experience with Web3 development is a huge plus

Ability to explain complex concepts to both technical and non-technical customers

Ability to monitor, analyze, and devise specific action plans to improve customer experience

Ability to work with cross-functional teams

Ability to work independently with minimal supervision

Loves to solve open-ended technology and business problems

Loves to teach and dive to the bottom of things to unblock customers

Comfortable with shifting gears multiple times throughout the day

The company is fully remote, though we would prefer this role specifically to be in a timezone where we can have more hours overlap with the North American team members due to the need for frequent communication and collaboration. #LI-Remote

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