Help Desk Agent (Blockchain)

  • Date: 04 Aug 2022
  • Location: Remote
  • Work Type: Permanent / Full Time
Company:
This client is one of the largest blockchain development companies in the world building out household name applications across finance, DeFi, NFT’s and general Blockchain SaaS solutions. Most of their employees operate fully remotely and we are looking for staff across a number of disciplines with this top tier client.


Responsibilities:
  • Respond to customer support requests by following the agreed procedures
  • Research questions using available information resources and advise user on appropriate action
  • As part of a global support team, working on establishing operational protocols and standards
  • Work in shifts in order to cover an extended time frame including evenings and weekends

Requirements:
  • Excellent communication skills (writing and speaking) in English
  • Understanding of Ethereum and the blockchain ecosystem
  • Enthusiasm for continual learning and interest in blockchain technologies

Potential skills:
  • Student, Bachelor's degree in a technical university, or prior experience in a service desk role

Other skills:
  • Knowledge of a programming language
  • Knowledge of Linux operating systems
  • Any modern foreign language

Remuneration and benefits:
  • Better than market rate with equity plan
  
To hear more about this role you can email - neil@cryptorecruit.com


Cryptorecruit is the world’s leading specialist recruiter for the blockchain/cryptocurrency industry. We recruit positions from CEO, CTO, Project Managers, Solidity Developers, Frontend and Backend Blockchain Developers to Marketing/Sales and Customer Service roles. Please browse our website and at www.cryptorecruit.com to search all our job vacancies.
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