L2 Technical Support - B2B Gaming Platform

What You'll Do

• Lead the resolution of service-impacting incidents: investigate, diagnose, identify root causes, and implement permanent fixes.
• Manage capacity across core and broadband networks to maintain top-tier performance.
• Handle L2 support requests from business units—resolve directly or escalate to the appropriate teams.
• Proactively monitor platforms, analyze alerts, and take immediate action to ensure 24/7 uptime (within assigned shifts).
• Use tools like Dynatrace to monitor service components and identify potential issues before they impact customers.
• Track platform provider maintenance announcements and inform relevant teams.
• Participate in shift rotations and planned activities to guarantee platform availability.
• Troubleshoot customer complaints promptly, delivering permanent or workaround solutions.
• Log defects and bugs to L3 via Jira, and follow up on their status until closure.

What You Bring

• Good level of English (written and spoken).
• Proficiency in at least one of the following, with eagerness to learn the rest:
  Java, SQL, Oracle PL/SQL, Oracle DB, Postgres, Networking, Linux Systems.
• Bonus skills:
  • Event-Driven Architecture, RabbitMQ, Dynatrace.
  • Java application knowledge (Oracle/PostgreSQL integrations, log monitoring).
  • Understanding of SDLC.
  • Scripting for automation.
  • Experience with ticketing systems (Jira, Service Desk).
  • Familiarity with application monitoring tools (Dynatrace, AppDynamics).
  • SQL query experience (Oracle, PostgreSQL).
  • Linux OS knowledge.
  • Exposure to multiple OS environments, web technologies, and test environments.
• Strong problem-solving skills with excellent communication.
• Ability to work under pressure with a high sense of urgency.
• Flexibility to work varied hours.

What We Offer

• Training to sharpen and expand your technical skills.
• A friendly, collaborative work environment.
• Hands-on exposure to our full tech stack.

 
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